Our goal at puritan.com is to make your shopping experience with us a pleasurable one. To ensure that your questions are answered as quickly as possible, we have set up our customer service area as follows. Please click on the question below that pertains to you. You may also refer to our How to Order page with step by step instructions and shipping options.

Money Back Guarantee
We are proud of the quality of our products and want to make sure you are completely satisfied. Puritan's Pride guarantees every product that we sell. Our products are manufactured under even more stringent quality controls than required by federal and state agencies for food. Your satisfaction is totally guaranteed for a full year from purchase date. If you are not completely satisfied, return the unused portion with a short explanation and we will promptly refund your money for the unused portion.

To send an item back, simply send it to:

We will not be responsible for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we can not be responsible for items that never make it back to our warehouse.

Transaction Security Methods & Privacy Policy
At puritan.com our customers' security is very important. We support the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information can not be intercepted or decoded.
To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.

* First, you will notice the "http" in your browser's URL location has changed to "https".

* In Netscape browsers, you will see the lock located in the lower left corner will now appear closed with a slight glow.

* Microsoft Internet Explorer browsers will also display a closed lock, but in the lower right corner of the browser. Regardless of your browser, the puritan.com website will display these visual clues to reassure you that your information is being transferred securely.

Puritan's Pride respects your privacy.
Click here to review our privacy policy

Shipping Options
Domestic Shipments
Puritan.com will ship your order by UPS (available only in the contiguous 48 states) for only $4.95* (please allow 3-7 business days for delivery, depending on destination). If you prefer, you can have your order shipped USPS** (Post Office) for only $4.95 (please allow 2-8 business days for delivery, depending on destination). For faster delivery, you can have your order shipped UPS 2nd Day Air, or Next Day Air for an additional charge. (Orders placed after 3:00 pm do not process until next business day. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m., then will be shipped within 24 hrs.).

International Shipments - Including Mexico & Canada
Unfortunately, Customs will not allow our products to be shipped to France or Germany. We do however, have a mail order division in the United Kingdom, with whom you can order. Visit their website at: www.hollandandbarrett.com
If you would like to place an order by phone, please use their orderline 0870 606 6605 (lines open 8:30am - 8:30pm weekdays, 9:00am - 5:00pm Saturday, calls charged at National Call Rate).

Cost
All International shipments will be charged postage costs calculated by weight and destination, plus a handling charge of $4.95. US currency only. Sorry, our free shipping offer does not apply to International orders. Our prices do not include taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Puritan.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Shipping Method
International orders are shipped via Air Mail which can take approximately 1-3 weeks for delivery.

* Please Note: Orders are shipped by UPS wherever possible. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m. UPS shipping is available only in the contiguous 48 states. UPS will not deliver to a P.O. box.
** Please allow 3 weeks for delivery, except in some areas such as PR, where it may take longer.