Our goal at puritan.com is to make your shopping experience with us a pleasurable one. To ensure that your questions are answered as quickly as possible, we have set up our customer service area as follows. Please click on the question below that pertains to you. You may also refer to our How to Order page with step by step instructions and shipping options.
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Puritan's Pride We will not be responsible for shipping and handling on returned
items. We recommend using UPS or insured mail for returns as we
can not be responsible for items that never make it back to our
We will not be responsible for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we can not be responsible for items that never make it back to our warehouse.
All International shipments will be charged postage costs calculated by weight and destination, plus a handling charge of $4.95. US currency only. Sorry, our free shipping offer does not apply to International orders. Our prices do not include taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Puritan.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
International orders are shipped via Air Mail which can take approximately 1-3 weeks for delivery.
* Please Note: Orders are shipped by UPS wherever possible. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m. UPS shipping is available only in the contiguous 48 states. UPS will not deliver to a P.O. box.