Who can book an appointment?
We accept appointments for those over 18 years old. Whether you’re a prospective customer who would like to review some questions with a Nutrition Coach or a loyal customer looking for additional information, we are here to help!
How can I schedule a nutrition appointment?
You can access our booking calendar here. After filling out the mandatory information, an email confirming the appointment will be sent to the email provided. Please ensure that contact details are reviewed carefully when booking the appointment.
What information do I need to provide when scheduling an appointment?
Upon booking an appointment, you will need to fill out mandatory questions that include your name, contact details, and the reason for the appointment.
We ask that you do not share sensitive health information.
How long does an appointment typically last?
The appointment slots are scheduled for 20 minutes; however, you are not required to use the
entire time. If more time is needed, depending on the availability of the nutritionist, you may
extend the time of the appointment, or you may book another appointment for the next available time.
What can I expect during an appointment?
If you booked a Phone Call, a Nutrition Coach will be calling you at the time of your scheduled appointment.
The Nutrition Coach will be waiting for you to begin the appointment.
The Nutrition Coach will review the reason for the appointment and the appointment will progress as necessary.
How much do the appointments cost?
They’re 100% free! No card information is required to book an appointment and there will be no cost to you to complete the service.
Can I use my health insurance to cover the cost of an appointment?
The appointment service offered by Puritan’s Pride is 100% free and there will be no cost to you to complete the service.
How far in advance do I need to schedule an appointment?
Depending on availability, you may schedule an appointment as soon as the same day! You can view the availability here.
Are appointments available for children or specific medical conditions?
Appointments are not available for individuals under 18 years of age or those seeking information about a specific medical condition. With conditions or health concerns that could require advanced testing and monitoring, it is best to work with a healthcare professional that can provide the appropriate medical evaluations, such as blood work, scans, physical examination, advanced health history, and more.
How often should I schedule follow-up appointments?
Once you complete your first appointment with your Nutrition Coach, you can schedule another appointment as soon as you like and we can set up your next appointments on any cadence you prefer.
What can I discuss during the appointment?
Our Nutrition Coaches can help answer product questions, and common supplement questions and provide general nutrition information and education. The Nutrition Coaches are there to provide educational and informational material only. Puritan’s Pride and its employees and representatives are not nutritionists or medical professionals, and we do not provide medical services or provide medical advice.
Can I cancel or reschedule an appointment that I scheduled?
Yes, an email will be delivered to the provided email address where you can manage your appointment. We know life is unpredictable, but please provide a 24-hour notice when canceling or rescheduling your appointment when possible.
What are the benefits of having an appointment?
This appointment service is not only free and convenient but working with a Nutrition Coach can also help with improving lifestyle behaviors. Once you begin working with a Nutrition Coach, you can keep up with follow-up appointments to help keep you on track with your goals.
Can I make a purchase during the appointment?
Unfortunately, Nutrition Coaches are not able to complete purchases or refunds. However, if you need assistance with making a purchase, our customer care team is happy to help! You are welcome to request this transfer once you finish an appointment at any time.
Are the appointments confidential?
Our Nutrition Coaches take notes during the appointment to provide you with the best service possible. The notes taken during the appointment will be stored in your account and the information provided is subject to our Privacy Policy and any consent you give. Please refer to our Privacy Policy for more information.
I need help reviewing interactions with my medications and other supplements, can they help?
No, we recommend consulting with your healthcare provider regarding questions about prescribed medications or other supplements before starting or changing your supplement regimen.
I have been diagnosed with a new health condition; can I book an appointment for this?
No, with conditions or health concerns that could require advanced testing and monitoring, it is best to work with a healthcare professional who can provide the appropriate recommendations or guidance.
Can you help me with a meal plan during the appointment?
No, we recommend consulting with someone who is familiar with your health status and individual needs such are a healthcare provider. We are not able to provide meal plans.
I’ve just recently had blood work done; can they make recommendations based on the results?
No, because our Nutrition Coaches are not physicians, we cannot use your blood work to diagnose or make a specific recommendation. If your healthcare provider who has reviewed and interpreted your blood work has recommended a specific supplement (ex: Vitamin D), we can help you identify matching dosages and products for you.
