Ways to Shop
Puritan’s Pride offers two unique ways to shop our selection of high-quality, affordable vitamins and supplements:
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One-time Deliveries
If you know what vitamins and supplements are right for you and are looking to stock up, you can shop our full-size products whenever you need them. Simply use the search bar or select from a category or health goal above to find what you need.
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Auto Ship & Save Program
If you always take the same vitamins and supplements and want to receive them in bulk, you can take advantage of our Auto Ship & Save Program, where you can choose the full-size items you want to receive and how often you would like them delivered. In addition, you’ll get to enjoy the best price on our website (excluding sale pricing with a look back period of 60 days), a 5% savings off Puritan's Pride® brand items, and free shipping on orders of $30 or more. To learn more, visit
www.puritan.com/autoshipandsave
Searching For Products
Simply type in the name or product number of the product that you are searching for into the search box at the top left of this page. Then, click "Go". You will then see a list of products relating to your query. Click on any of the links to see more details about that item and/or add the item in your cart. To bring up a wider range or results, try limiting your search to one word. If you cannot find a particular product using the search box, email us and we will try to stock the product for you.
Request a Catalog
You can use our online catalog request form. Or, give us a call at 1-800-645-1030 24 hours a day / 7 days a week.
Methods of Ordering
To place an order you may do one of the following:
Order Online
Order by Phone - Toll Free 1-800-645-1030
24 hours a day / 7 days a week.
Order via Check or Money Order
You may send us a check or money order. If you wish to pay by check or money order, please mail your payment along with your name, address, phone number and order description to:
Puritan's Pride
Attn: Order Department
1233 Montauk Hwy
P.O. Box 9001
Oakdale, NY 11769
Please specify what product you are ordering and where you would like your product to be shipped.
(Please note: That by sending a check, your product may take slightly longer to arrive than the normal delivery time as we must wait for your check to clear our bank).
Methods of Payment
Puritan.com accepts Visa, MasterCard, Discover, American Express, JCB and PayPal.
Place an Order
After entering your billing and shipping information you will be taken to the "order review" page where you can review all of your billing and shipping information and change any of it if necessary. Here, you will also be able to enter any coupons and/or gift certificates you may have.
Once you are done reviewing your order, enter your credit card information and click the "Click Here To Complete Checkout Process" button at the bottom of the page to complete your order.
Please note: Your billing address will need to match the address your credit/debit card company has on file. If it does not match, your order may be declined for security purposes.
Quantity Policy
We reserve the right to limit quantities. Large quantity orders cannot be processed through our website. Please contact a customer service representative to assist you with your order toll free at 1-800-645-1030, 7 days a week from 8am-12am EST.
Track My Order
To track your online order click here.Tracking information will be available once your order ships. You will receive an email confirmation containing your tracking number(s).
Edit My Order
If you wish to edit or change your order after it has been placed, please call 1-800-645-1030 and choose option 2 for Customer Service.
Cancel My Order
If you wish to cancel your order after it has been placed, please call 1-800-645-1030 and choose option 2 for Customer Service. We have the ability to cancel an order up to 20 minutes after it’s been placed.
Coupon Redemption
If you have a coupon, you can redeem it on the last page of the checkout process. There is a coupon box below the order total. Simply enter the coupon number and hit "Apply". Once the page refreshes, you will see the coupon deducted from your total amount.
About Cookies
Puritan's Pride uses cookies on our site. Cookies are short pieces of data that are sent to your computer when you visit a website. Internet browsers store cookies so the browser can remember information. It allows us to keep your items in your shopping cart when you leave our site. Cookies are also used for fraud prevention and other purposes.
Our website requires visitors to use cookies. If your browser's cookies are turned off, you won't be able to access certain parts of our website. Having cookies enabled on your browser is safe. Cookies do not perform any operation by themselves.
You can find how to turn on cookies by selecting the Help option on the toolbar of your internet browser. On most browsers, it will guide you through the process of accepting new cookies, notifying you of cookies, disabling cookies and modifying settings.
To learn more about the cookies on our site, please consult our Privacy Policy.
How to use "My Favorites List"
Once signed in to your account, you can use the 'My Favorites List' feature to store your favorite items in a category created just for you. Easy one-click ordering will allow you to select which items you want to put in your shopping cart. In order to take advantage of this feature, you must have 'cookies' enabled on your computer.
When you are on a product detail page click the "Add to Favorites" link under the product image to add the product to your Favorites list.
To add an item to your shopping cart from the “My Favorites List”, simply click the box to the left of each item and a √ mark will appear. Now click the 'Add Selected to Cart' button. You should now see the item(s) you checked in your shopping cart. From here, you may either continue shopping or begin the check-out process.
Create an Account
Users who create a personal account with us will be able to store all of their billing information with us, thus preventing having to enter it every time. To create an account, simply select "Log In Or Register" on the top navigation bar. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, simply choose Guest Checkout.
For more information on how we handle your personal information, including your billing information, please consult our Privacy Policy.
Forgot Password
If you forgot your password, click on the Log In Or Register button located at the top right side of the page, then click the “Forgot Password?” link, and follow the instructions for Forgot Your Password.
Edit Account Information
If you wish to edit your account information, first login to your account. You will then see links under My Account on the left side of the page that allow you to update your profile. Remember to click the "Update" button located at the bottom of the page when you are finished making updates.
View Past Orders
To view you online order history, please log into your account, and then click the "Order History" link under My Account on the left side of the page.
Puritan’s Perks Rewards Program
We want to show how much we appreciate you being part of the Puritan’s Pride family! You can now earn points when shopping with us. Click here to learn more about the program.
Refer-A-Friend Program
Looking for our Refer-A-Friend Program? It’s gotten an upgrade as part of the Puritan’s Perks rewards program! Don’t worry, if you had any outstanding rewards in your account, they have been transferred to your new Puritan’s Perks account as points for you to use on your next order. Click here to learn more about the new Puritan's Perks program.
Email Promotions/Coupons
Get our best deal and latest wellness news delivered straight to your inbox by subscribing to our marketing emails.Click here to sign up today
If you would like to unsubscribe from future Puritan's Pride emails, please click here to unsubscribe
Mobile Messaging Program
Puritan's Pride Mobile Messaging Program is a service for registered customers to receive recurring automated promotional and personalized marketing text messages (via SMS (Short Message Service) and MMS (Multimedia Message Service)) from Puritan's Pride (e.g., cart reminders, discounts etc.).
There is no charge from Puritan's Pride for this service, but your service provider's message and data rates may apply.
To sign up for the Puritan's Pride Mobile Messaging Program, click here.
If you would like to unsubscribe from future Pruritan's Pride text messages, you may opt out by replying "STOP" to any text you have received from us.
Shipping Policy (FOB Shipping)
Domestic Shipping Policy
Domestic Shipments on orders of less than $49.00 have a base rate of $4.95. Orders of $49.00 and over qualify for free standard shipping.† (Qualifying amount must be met after any promotion or discount is applied.). (except on qualifying orders placed by Puritan’s Perks Health Warriors). Puritan’s Perks Health Warrior’s also receive free standard shipping, no minimum purchase amount, up to 2 times per calendar month (Click here to learn more about the Puritan’s Perks rewards program). Faster delivery options are available for an additional charge. See shipping options at checkout for additional information. For shipments to Hawaii, Alaska and U.S. territories, including Puerto Rico and the Virgin Islands, a $5.99 surcharge will be applied (including qualifying orders placed by Puritan's Perks Health Warriors). For more detail see our Full Shipping Policy.
Orders placed after 3:00pm EST do not process until the next business day. Orders received on the weekend (Friday after 3:00pm EST, Saturday & Sunday) will not be processed until Monday morning. Business Days are defined as Monday-Friday (excluding Holidays).
Shipments to the state of Colorado will be charged a Retail Delivery Fee. The Retail Delivery Fee is charged on retail sales delivered by a motor vehicle to a purchaser in Colorado starting July 1, 2022.
Important Notice Regarding International Shipments:
We have made the difficult decision to discontinue international shipping services. This decision was not taken lightly, but it is necessary to ensure the
best possible service moving forward. We understand that this news may be disappointing, and we apologize for
any disruption this may cause to your shopping experience. You may shop with your local distributor or Amazon.
International Distributor Information
If you are interested in becoming a Distributor of Puritan's Pride outside of the United States, please click here.
Lost or Damaged Shipment
Please contact Customer Service at 1-800-645-1030, 7 days a week from 8am-12am EST.
90 Day Money Back Guarantee
If you ordered something and it's not what you thought, no worries. We'll gladly accept returned products, opened or not, for any reason. Send the item(s) back to us within 90 days of the ship date, and we'll refund your money.
Once we receive the package, we'll refund you the full purchase price of your product(s) via your original form of payment. If 90 days has passed since your purchase shipped, we apologize, but we can't accept the item(s) for a return.
Note: If you ordered more than 1 of a specific item, only 1 of those items may be returned opened. All other items must be sealed.
Return a Product
For one-time delivery and Auto Ship and Save recurring subscription orders:
Please note:
- Items must be returned within 90 days of the ship date.
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If you are planning to return products from multiple orders, please send them in separate shipments. Each return shipment must only contain items that were purchased in the same original order.
We are unable to process returns that do not meet these guidelines. Failure to follow these guidelines may result in your package being returned to you or you may be charged a restocking fee of up to 25% of the original order.
To complete a return:
- Fill in the back of the Puritan’s Pride packing slip included in your shipment, including the reason for your return.
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If you no longer have the original packing slip, please include the following information with your shipment:
- Order Number
- Items being returned (item number, name, and quantity being returned).
- The reason for your return.
- Your contact information (full name, address, and phone number/email).
- Pack the products securely in a sturdy package and include the information above.
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Return the package to:
Puritan's Pride
Attn: Returns Department
4320 Veteran's Memorial Highway
Holbrook, NY 11741
Return package using your preferred shipping carrier. We recommend using insured/trackable mail for these types of returns, as we cannot be responsible for items that don’t make it back to our warehouse.
For your convenience, the following are links to a few popular shipping carrier's websites, which provide instructions on how to use their Online Label Services:
Allow 2-3 weeks for your return to process, although, they usually don't take that long. You will receive an email confirming your refund.
SPECIAL CASES
We reserve the right to change our return policy at any time. We'll always do our best to make our customers happy by striving to handle and process returns fairly and reasonably.
Reorder a Product
If you would like to reorder a product, you can easily do so with our Online Reorder Service. Please note: You can only use this service if you are a registered online customer.
Step 1:
Click here
to log into your account and view your order history. Select the Order and the Items you would like to reorder and press the “Re-order Selected” button. All of your Customer and Item information will be pre-populated in the form.
Step 2: Proceed to Checkout.
Good Manufacturing Practices (GMPs)
Puritan’s Pride is compliant with current Good Manufacturing Practices (GMPs). GMPs—which are monitored by the Food and Drug Administration—define standards for manufacturers of dietary supplements and require manufacturers to evaluate the identity, strength, purity and composition of their products.
Disclaimer
Puritan.com reserves the right not to ship any product that they see fit for reasons such as delinquent accounts, import licenses, etc. If this happens you will be notified via e-mail and your credit card will be refunded. Some countries may require various types of licenses. Puritan.com will not knowingly ship any products to any countries that may require any type of license.
All sales are final. This means puritan.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change at any time without notice.
This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site.
The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. Puritan.com will not be held responsible for international orders that never make it past your country’s customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local customs agents.
Security
We take great pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information sent from your browser is encrypted and sent to us securely over the internet. It cannot be read in transit.
We use Geotrust as our SSL certificate provider. To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.
- Chrome browsers, will display a lock on the top left of the browser with the word "Secure."
- Microsoft Internet Explorer browsers will display a closed lock in the lower right corner of the browser.
- Firefox browsers will display a closed lock in the lower right corner of the browser.
Regardless of your browser, the Puritan.com website will display these visual clues to reassure you that your information is being transferred securely.
In addition we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.
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