Last Updated: March 8, 2023
Introduction
This Privacy Policy describes how Puritanâs Pride, a NestlĂ© Health Science brand(collectively the "Company", "we", "us") collect and use personal information about you. NestlĂ© Health Science is a leader in the science of nutrition and a globally managed business unit of NestlĂ©. To learn more, visit: www.nestlehealthscience.us.
The Company takes the privacy and security of your personal information seriously. This Privacy Policy describes the choices available to you regarding our use of your personal information and how you can access and update this information.
By using the Companyâs products, apps, sites, or other services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not, please do not use the Companyâs products, apps, sites, or services.
European Union (EU) Residents: Those living in the EU should also view the âInformation Collected from Individuals in the European Unionâ section of this Privacy Policy here to learn additional information about how we collect and use your personal information in compliance with EU data protection laws.
California residents: Those resident in California should also view the âCalifornia Notice of Collection of Personal Informationâ here, in addition to the sections of this Privacy Policy entitled âInformation We Collectâ and âInformation We Use,â to learn more about how the Company collects and uses personal information, and to learn more about how to exercise California privacy rights.
Information We CollectFor the purposes of this Privacy Policy, personal information means information that either identifies, relates to, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household.
As provided in more detail below, we collect personal information from a variety of sources, including directly from you, by automatedmeans and from third-party source.
Depending on how we interact with you, we may collect different types of personal information about you including:
You should be aware that any information you post or disclose in public areas in our apps or on our sites may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We collect your personal information in a variety of ways, including
Please note that we may combine the various types of information we collect about you and use it as described in this Privacy Policy.
We use your personal information fornour legitimate business purposes, which include:
If you have decided to opt in for marketing purposes, we may also use your personal information for the following purposes:
To exercise choices for marketing purposes, please see the âMarketing Choicesâ section of this Privacy Policy.
Lastly, depending on our relationship with you, we may use your personal information for the following additional purposes:
Information Sharing
Affiliates. We are affiliated with a number of other health and wellness brands, all under NestlĂ© Health Science umbrella (collectively, our âAffiliatesâ). NestlĂ© Health Science is a leader in the science of nutrition and a globally managed business unit of NestlĂ©. To learn more, visit: www.nestlehealthscience.us. We share your personal information with our Affiliates for legal purposes as well as to send you promotions, information about sales and offers, and newsletters in which you have indicated interest. We will not share your personal information with other third parties for marketing purposes unless you have consented to the sharing of your information or have indicated interest in receiving communications from third parties.
Other Entities. We will disclose your personal information to the following types of entities limited business purposes:
Marketing Choices
You may receive marketing offers or solicitations from us through email from time to time. You can subscribe to marketing emails by emailing us at [email protected].
If you prefer not to receive marketing emails from us, please contact us at [email protected] or follow the opt-out instructions at the bottom of each marketing email. Please note that these requests may take up to 10 days to be effective.
Your request not to receive marketing emails from us will not apply to messages that you request or that are not of a marketing nature. For example, we may contact you concerning any purchases you have made with us even if you opt out of receiving marketing emails.
You may also choose to opt in to receive marketing offers or solicitations from us via SMS text messages through our Mobile Messaging Programs. If you would like to opt out of receiving such texts, please reply STOP to any of our text messages. Puritanâs Pride will not purchase consent or sell, rent, or share consent to opt in to our mobile SMS/texting program.
Cookies & Opt Out of Interest Based Ads
We and our partners use cookies or similar technologies to analyze trends, administer our apps and sites, track usersâ movements around our apps and sites, and gather demographic information about our user base. We may receive reports from our partners based on the use of these technologies on an individual basis (that is, reports of your own activity) as well as on an aggregated basis (that is, reports of all user activity or of the activity of certain users as a group). Visitors from the EEA, UK, and Switzerland may click here for additional information in the âCookies and Tracking Technologiesâ section of this Privacy Policy about cookies.
You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without cookies you may not be able to take full advantage of all the features in our apps and on our sites.
We use Local Storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5. Please note we do not currently support any browser based Do Not Track (DNT) settings or participate in any DNT frameworks, and we do not assign any meaning to any potential DNT track signals you may send or alter any of our information collection or use practices in response to such signals.
Opt Out of Interest-Based Ads: If you wish to not have your personal information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served all advertising, and you will continue to receive ads that are not tailored to your interests.
Our apps and sites may include Social Media features, such as the Facebook âLikeâ button. These features may collect your IP address and information about the page you are visiting in our apps or on our sites. They may also set a cookie to enable the feature to function properly. Social Media features are either hosted by a third party or hosted directly in our apps and on our sites. Your interactions with these features are governed by the privacy policy of the company providing it.
Information AccessIf you have established a user account in connection with one of our apps or sites, you may be able to review and request changes to some information that we maintain about you through your account settings or by contacting us at [email protected]. We will respond to your request within 30 days. Upon request, we will provide you with information about whether we hold any of your personal information.
Visitors from the EEA, UK, and Switzerland may refer to the âAdditional Information Regarding the European Economic Area, United Kingdom, and Switzerlandâ section of this Privacy Policy here for further information about your specific rights in relation to the personal information we hold about you.
Information Retention
We will only retain your personal information for as long as necessary (generally 7 years) to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements we are subject to, as well as to resolve disputes and enforce our agreements.
If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected].
International TransfersIf you are using the Services from outside the United States, including in the EEA, UK, or Switzerland, please note that we will need to transfer your personal information to the United States.
As the data protection and privacy laws in the United States may be less stringent than those in your country of residence, we will transfer your personal information subject to suitable safeguards aimed at ensuring an appropriate level of protection is in place, including by entering into agreements approved by competent authorities.
To find out more about how we safeguard your personal information when it is transferred across borders, please contact us using the details provided in the âHow to Contact Usâ section.
California Privacy Rights
The California Consumer Privacy Act (âCCPAâ) provides California residents with certain rights. Pursuant to the CCPA, we are providing the following additional details regarding the categories of personal information about California residents we collect, use, and disclose.
Categories of personal information collected
We have collected the following categories of personal information from California residents within the last twelve (12) months:
Categories of sources of personal information
As described in the âInformation Collectionâ section, we collect the above-listed categories of personal information directly from individuals, through automated means, and from third parties
Disclosures of personal information
In the preceding twelve (12) months, we have disclosed personal information about California residents in the following categories for a business purpose to our service providers:
Sales of personal information
In the preceding twelve (12) months, we have sold personal information about California residents in the following categories:
We sell personal information about California residents to the following categories of third parties:
Individual rights and requests
If you are a California resident, you have the following rights:
To exercise one or more of the right outlined above, please contact us at [email protected], 1-800-421-1168, or by mail at, NestlĂ© Health Science Legal Department, 2100 Smithtown Avenue, Ronkonkoma, New York 11779. You must put the statement âYour California Privacy Rightsâ in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
We may take steps to verify your identity before responding to your request. We will confirm receipt of your request within 10 business days and will respond to your request within 45 calendar days, after proper verification, unless we need additional time, in which case we will let you know.
If you authorize a natural person or business entity to submit a request on your behalf (an âAuthorized Agentâ), the Authorized Agent may use the submission methods noted above. As part of our verification process, we will require proof concerning their status as an Authorized Agent, which may include proof of their registration with the California Secretary of State to conduct business in California and/or proof that they have power of attorney in accordance with California probate law. We may also require you to verify your identity directly with us or directly confirm with us that you provided the agent with permission to submit the request.
Personal information âsalesâ opt-out right
Under the CCPA, some of the personal information disclosures described above may be considered a âsale.â You have the right to direct us to not âsellâ your personal information. To exercise your right to opt out, you may submit a request to us by visiting the âDo Not Sell My Personal Informationâ page or clicking the âDo Not Sell My Personal Informationâ link at the bottom of this page.
An Authorized Agent may also use the methods described above to submit a request to opt out on your behalf if you provide the agent with signed permission to do so.
If you exercise any of the foregoing rights, we will not discriminate against you, such as by denying you access to our products or restricting your access to products of certain pricing or quality.
Children's Privacy
The Services are not directed to persons under the age of 18. We do not knowingly collect personal information from children under 18. If a parent or guardian becomes aware that his or her child has provided us with such information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 18 has provided us with personal information, we will take reasonable steps to delete such information from our files.
Third Party Websites
Our apps and sites may provide links to websites and applications operated by third parties. All of these websites and applications operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices.
Information Security
We maintain reasonable security procedures to help protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of your personal information.
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. If you prefer not to transmit your credit card number over the internet, you can contact us using the toll-free number listed on the website from which you want to order. If you have any questions regarding security, you can contact us at [email protected].
Updates to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date those terms will be effective. We will give you advance notice of any material changes by email where possible. It is your responsibility to check to determine if there have been changes to this Privacy Policy and to review any such changes.
Additional Information Regarding the European Economic Area, United Kingdom, and Switzerland
Legal basis for use of personal information
Applicable law requires us to set out the legal basis upon which we rely in order to use your personal information. Generally, we will use your personal information in the following circumstances:
Additionally, to the extent that we collect and use any sensitive personal information relating to you (e.g., information concerning your health), we will do so because either: (i) you have given us explicit consent to collect and use the information; (ii) our collection and use of the information is necessary for the establishment, exercise, or defense of legal claims; or (iii) you have made the information manifestly public.
If you have questions or concerns about the legal basis upon which we collect and use any of your personal information, you can contact us using the details in the âHow to Contact Usâ section below.â
Your Rights
Under applicable law, you have certain rights in relation to your personal information:
If you would like to exercise any of your rights described above, contact us at [email protected]. We will respond to all legitimate requests within one month. We may sometimes request additional information from you. Please note that we may not be able to fulfill your request under certain circumstances, such as when it is necessary to keep your information to complete an order or meet a legal obligation. If we cannot fulfill the request, we will notify you of the reasons why.
If you disagree with our resolution of your request, you have the right to make a complaint to the supervisory authority in your country. You may also seek to enforce this right through a judicial remedy.
Cookies and Tracking Technologies. We and our partners use cookies or similar technologies to administer our sites and apps, analyze usage trends, track usersâ movements around our apps and sites, and gather demographic information about our user base as a whole. The chart below explains the different types of cookies and tracking technologies we use and the purposes for which we use them.
Cookie/Tracking Technology | Name | Purpose |
Cookie preference | CookieConsent | Where you indicate a preference about cookies on our websites, this cookie will be used to remember your choice. |
Security cookies | n/a | We use these cookies in furtherance of our legitimate interests in providing a secure shopping experience and protecting the data we hold. |
Functionality cookies | BVBRANDID, 51981, 51982, 52450, 52496, ASP.NET_SessionId, ContinueShoppingUrl, SLI4_460326000, SLIBeacon_460326000, SliUserIdCookie, _ Sale3for1SessionCookie, _auth, _caid, _cavisit, _mibhv, a1ashgd, og_session_id, optimizelyEndUserId, _pinterest_cm, _pinterest_sess, _auth, stc112271, JSESSIONID, s_vi, OAID | . These cookies recognize you when you return to the website. For example, they help us show the right items in your shopping cart if you start a new browsing session. We use these cookies to advance our legitimate interests in running a user-friendly website |
Google Analytics/HotJar/Tracking | _ga, _gid, _gat_, _hjIncludedInSample, 1P_JAR, CONSENT, HSID, 1P_JAR, AID, APISID, HSID, DV, NID, OGP, OGPC, SAPISID, SID, SIDCC, SSID, kampyleSessionPageCounter, kampyleUserSession, kampyleUserSessionsCount, backendDataInSessionFlag, kampyle_userid, cd_user_id, gpv_pn2, s_fid, s_cc, s_cvp_v22, s_invisit, s_sq, s_v3, s_v3_s, s_v4, s_vnum, MUID, NAP, ANON, USIsitevisited, uid, MUIDB, MR, B, ASPSESSIONID__, DSID, IDE, igodigitalst_10963738, igodigitalstdomain, igodigitaltc2, pID, SERVERID, cID | These cookies are used to analyze data pertaining to our web traffic. We use these cookies to advance our legitimate interests in gaining insight into how our users are interacting with our websites. |
Ad cookies | _uetsid, dnt, eu_cn, external_referer, _twitter_sess, _ga, tfw_exp, kdt, personalization_id, remember_checked_on, guest_id, wd, xs, sb, pl, fr, c_user | These cookies are used by our third-party ad network to adapt ads to users and improve campaign effectiveness. We use these cookies to advance our legitimate interests in marketing relevant products to our customers. |
Web beacons | _ __utma, __utmb, __utmc, __utmt, __utmv, __utmz | We use these cookies to advance our legitimate interests in providing relevant marketing communications. We include web beacons in emails or newsletters to determine whether messages have been opened and identify the IP address of the computer on which they were opened. This information helps us customize the services we offer and measure the overall effectiveness of our online content and the products and services we offer. Web beacons also allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. |
If you wish to not have your browsing information used for the purpose of serving you ads, you may alter your advertising preferences here. Please note this does not opt you out of being served advertising. You will continue to receive ads that may be less relevant to you.
How to Contact Us
If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by:
Email: [email protected].
Mail:
Nestlé Health Science
Legal Department
60 Orville Drive
Bohemia, New York 11716
If you are located in the UK, and have questions about this Privacy Policy or our privacy practices, you also may contact our UK Representative using the following contact details:
Nestlé Health Science
Beggars Lane
Aldbury, Tring
Hertfordshire
HP23 5PT
UNITED KINGDOM
+44 144 289 0355
[email protected]
If you are located in the EEA, and have questions about this Privacy Policy or our privacy practices, you also may contact our EU Representative using the following contact details:
Nestlé Health Science
C/ Belgrado, 6. Pol.
EurĂłpolis 28232
Las Rozas (Madrid)
SPAIN
+34 916 377 412
[email protected]